Account Verification

Verify your Natural8 account In order to keep it safe and unlock all promotions and rewards available at Natural8. Once completed, you’ll be able to enjoy promotions such as the $8 Instant Deposit Bonus and entry to freerolls. You’ll then also be able to transfer funds to friends and withdraw your funds at any time.

Account verification is simple and can be completed through the Natural8 App. Once you have logged in, you can follow the steps below to complete the verification process. Do note that you are required to complete both Personal Info and Verification Documents in order to successfully verify your identity

❗ Rest assured that we have no obligation and do not share any of your information with third parties. Play with peace of mind knowing that your privacy is protected.

Table of Contents

Table of Contents

A. Update your Personal Info (Required)

  • PC/Laptop
  • Mobile
Natural8 Verify Residential Address
  1. Login to your Natural8 account and click the Profile Icon on the top right
  2. Go to My Account
  3. Enter your Name, Date of Birth, Address and Country under Personal Info

B. Upload your Verification Documents (Required)

  • PC/Laptop
  • Mobile
Natural8 Upload My Documents
  1. Login to your Natural8 account and click the Profile Icon on the top right
  2. Go to My Account
  3. Select My Documents and provide us with the Standard Verification Documents as per the guide below.
  4. You can return to this screen to check on the status of your uploaded documents.

It looks like you are based in Hong Kong. You will only need to provide us with an ID.

Photographic ID

A front copy of a valid photographic ID is required. This can be in the form of a:

  • Passport or
  • Driver’s License or
  • National ID or Residence Card

Please ensure that your full name and photograph are visible on the document.

Natural8 ID Card Verification
Account verification passport example

If you are an expatriate residing in Hong Kong, you are also required to provide 2nd document: Proof of Address. Click here to find out more.

Proof of Address

This may be submitted in the form of a:

  • Utility bill or
  • Bank statement or
  • Correspondence from a central or local government authority, department, or agency

It should be recent (issued within the last 3 months) and show your:

  • Full name
  • Address and
  • Date.

If you provide a credit card statement, please ensure that you blank out the eight middle numbers of the credit card.

Natural8 Proof of Address Type 1
Natural8 Proof of Address Type 2

NOTE: Ensure all documents are clear and legible! Please allow up to 5 working days for the verification team to process all requests. If you are having trouble completing your account verification, please contact our 24/7 live support team.

C. Verify your Mobile Number (Optional)

You are not required to verify your mobile number, and this step is optional.

However, we strongly recommend you to verify it so that you can enable 2-Factor Authentication (2FA). In addition, it also allows us to send you important information regarding your account.

  • PC/Laptop
  • Mobile
Natural8 Verify Mobile Number on PC/Laptop
  1. Login to your Natural8 account and click the Profile Icon on the top right
  2. Go to My Account
  3. Select Mobile Number
  4. Enter your Mobile Number
  5. You will receive a OTP verification code via SMS on your mobile number. Input the verification code to complete the process

In the event that you are unable to receive the code, please contact our 24/7 live support team for further assistance.

Frequently Asked Questions (FAQs)

If you need more assistance, feel free to contact our friendly support staff who are ready to assist you 24/7.

I have already completed my verification process, but why do I have to go through another verification process?

We have different levels of verification (KYC) status depending on the requirements of the many Payment Service Providers we work with.

Do I need to be verified to play at Natural8?

No. However, without verifying your account, you may lose out on many promotions and bonuses that are applicable to only verified accounts.

Can I make a deposit and withdrawal without verifying my account?

Yes, you can make a deposit without verifying your account. However, you would be unable to withdraw without completing the account verification process.

My documents have been accepted, but my status is still showing unverified. Why?

In this situation, our Verification Team would have sent you an email with the reason stated. Please check your inbox/SPAM folder. Once you have completed the steps, please reply back to the same email so that they can complete the verification process.

Terms & Conditions

  1. Players must be aged 18 and above to participate in this promotion.
  2. This promotion is subject to the terms and conditions of the Natural8 website.
  3. Natural8 is an advocate of safer gambling. If you feel you might have an online gambling problem, do seek further advice or counseling at www.begambleaware.org